Returns & Exchanges

    Customers may apply for a return or exchange within 7 days after receiving product(s). Refunds will be made by the same method you used to pay.

    Please note: items marked “Final Sale” cannot be returned/exchanged.

    Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

    CANCELLATION

    We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

    If the product has already been shipped out, we will be unable to cancel the order.

    RETURN/EXCHANGE CONDITIONS

    • All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
    • All items must be returned with their original boxes.
    • All items must be returned in one package.
    • We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

    We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.


    HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

    Step 1: Please contact our Customer service team to start the return process with the following information:

    • Order number
    • Proof of purchase
    • Video or photo of the faulty product
    - For defective items, we accept return or customer can choose to have a free replacement.
    - For items without any issues, but customer would like to return due to their own causes (eg. change of mind), we can still accept return but customer should pay the shipping cost for the return of products.

    Step 2: Once we have have come to an argreement of accepting the return of product, Insert your receipt, along with the items, back into the original packaging.

    Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.


    REFUND

    In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by MOD3DP in case of returns.

    Once your package reaches us, please allow  7 business days (depending on peak times) for your return to be processed. 


    RETURN/EXCHANGE ADDRESS

    B12, 2/F WING CHEUNG INDUSTRIAL BUILDING, 58-70 KWAI CHEONG RD, KWAI CHUNG, N.T. Hong Kong.

    We’re available to support you via

    Email: support@mod3dp.com

    Service Tel: +852 64056245

    We strive to respond to your questions within 24 hours.

    Customer service chat hours:

    Monday - Friday : 10 am - 7pm  UTC+8

    Now available in English.